1. Cancellation Policy

1.1 Subscription Services

Monthly/Annual Subscriptions: You may cancel your subscription at any time. Cancellations will take effect at the end of the current billing cycle. No refunds will be provided for partial months or years of service.

Cancellation Process: To cancel your subscription, you must submit a cancellation request through your account settings on our platform or by contacting our customer support team.

1.2 One-Time Services

Purchased Credits: Any credits purchased for communication services (SMS, WhatsApp, Email, Telephony) are non-refundable and non-transferable. Please ensure you plan your usage accordingly before purchasing credits.

Custom Services: Any custom services provided, such as personalized setup or training, are non-cancellable and non-refundable once the service has commenced.

2. Refund Policy

Refunds are generally not provided for services rendered. However, exceptions may be made under the following circumstances:

2.1 Eligibility for Refunds

Technical Issues: If you experience technical issues that prevent you from using our platform, and we are unable to resolve these issues within a reasonable timeframe, you may be eligible for a prorated refund based on the amount of time the platform was unavailable.

Service Not as Described: If the service you receive is substantially not as described or does not meet the standards advertised, you may request a refund within 7 days of purchase.

2.2 Refund Process

Requesting a Refund: To request a refund, please contact our customer support team with your account details and a description of the issue. We will evaluate your request and, if approved, process your refund within 10-15 business days.

Refund Method: Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, alternative arrangements may be made at our discretion.

3. No Refunds for Communication Credits

Communication credits purchased for SMS, WhatsApp, Email, or Telephony services are non-refundable. These credits are also non-transferable and cannot be exchanged for cash or other services.

4. Dispute Resolution

If you have any disputes regarding cancellations or refunds, please contact our customer support team. We will work with you to resolve the issue in a fair and reasonable manner.

5. Changes to the Cancellation/Refund Policy

We reserve the right to modify this Cancellation and Refund Policy at any time. Any changes will be effective immediately upon posting on this page. Your continued use of our services after the posting of changes constitutes your acceptance of the updated policy.